- US, Canada & Mexico: FREE SHIPPING
- Rest of the world: $50 flat rate
Estimated delivery times
6 – 10 days
When your order has shipped, you will receive an email with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available online.
Refunds & returns
We can only replace items if they are:
- In stock
If you need to exchange an item for the same thing, send us an email at email@example.com, and we will email you the return address.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning the order because you changed your mind or chose the wrong size or product, we need to charge you for the return shipment.
Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of the return shipping from your refund.
However, if you are returning the order because we sent you the wrong size or product or the product is damaged, we will pay for the return shipment.
To keep track of your item, add an active tracking number to the return shipment. We highly recommend that you purchase shipping insurance, as there is no guarantee that we will receive your returned item.
Accepting or claiming a packageAs shipping carriers charge a hefty fee for unclaimed goods, it helps to be mindful of your package delivery date. Someone needs to accept the package from the shipping carrier. We charge a return fee for unclaimed goods.
Missing or lost packages
If your package is in transit and never arrived, we will contact the shipping carrier on your behalf to find out where it is.
We can contact the shipping carrier for missing or lost items; however, if someone steals the package from your front door, we can’t do anything about that.
Duties, taxes, clearance charges
- You may have to pay import duties, taxes, and other clearance charges when a shipment reaches your destination country.
- Please include duties, taxes, and other clearance charges when calculating a shipment's total cost.
- We cannot pay import duties, taxes, customs fees, and other clearance charges you may incur when shipping and receiving goods.
If anything is unclear or you have more questions, please contact our support team at firstname.lastname@example.org