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Return Policy – Gardina

Returns eligibility

Thank you for your purchase. We want to let you know that we appreciate your business. 

We want you to be 100% satisfied with your purchase. If you are not entirely happy, you can return your purchase within 14 days from the date of delivery. 

All you have to do is provide us with a receipt or proof of purchase and the following:

  • Item name
  • Order number
  • Date of purchase
  • The quantity of the item you are returning
  • A photograph of the defective product

You must start the returns process by emailing us at support@gardina.com

We ask that you do not send your purchase back to the manufacturer.


To qualify for a return, the item must be:

  • Unused
  • In the same condition that you received it 
  • In the original packaging to protect the item from damage

You must return all items you received with the purchase, including:

  • All authenticity cards
  • The designer box
  • The dust bag

If you are returning a product because we gave you the wrong size, the incorrect item, a defective product, or a damaged item, we will authorize your return within 14 days of the delivery date.

Please send an email to support@gardina.com

Include the following in the email: 

  • Item name
  • Order number
  • Date of purchase
  • The quantity of the item you are returning
  • A photograph of the defective product

Refund in-eligibility

Unfortunately, there are times when we can’t give you a refund. In-eligible items include, but are not limited to, the following:

  • Sale items
  • Worn items
  • Lost, damaged, or items missing parts, not caused by store error

If 14 days have passed since you received your order, unfortunately, we can’t accept your return or give you an exchange.

Due to health safety laws, we can’t accept returns on intimate apparel, such as undergarments and swimsuits. 

Exchanges

We can only replace items if they are:

  • Defective
  • Damaged
  • In stock

If you need to exchange an item for the same thing, send us an email at support@gardina.com, and we will email you the return address.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Shipping returns

If you are returning the order because you changed your mind or chose the wrong size or product, we need to charge you for the return shipment.

Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of the return shipping from your refund.

However, if you are returning the order because we sent you the wrong size or product or the product is damaged, we will pay for the return shipment.


To keep track of your item, include an active tracking number with the return shipment. We highly recommend that you purchase shipping insurance, as there is no guarantee that we will receive your returned item.

Accepting or claiming a package

As shipping carriers charge a hefty fee for unclaimed goods, it helps to be mindful of your package delivery date. Someone needs to accept the package from the shipping carrier. We charge a return fee for unclaimed goods.


If anything is unclear or you have more questions, please contact our support team at support@gardina.com