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Refund Policy – Gardina

Refund Policy

If you are requesting a refund, you bought something from us, so we want to thank you for your purchase. We appreciate your business. 

We want you to be 100% satisfied with your purchase. So, if you are not entirely happy, you can return your purchase for a refund within 14 days from the date of delivery. 

All you have to do is provide us with a receipt or proof of purchase.

You can start the refund process by emailing us at support@gardina.com

Refund eligibility

To qualify for a refund, the item must be:

  • Unused
  • In the same condition that you received it 
  • In the original packaging to protect the item from damage

You must return all items you received with the purchase, including:

  • All authenticity cards
  • The designer box
  • The dust bag

If you are requesting a refund because we gave you the wrong size, an incorrect item, a defective product, or a damaged item, we will authorize your refund within 14 days of the delivery date.

Refund in-eligibility

Unfortunately, there are times when we can’t give you a refund. In-eligibility includes but is not limited to the following:

  • Sale items
  • Worn items
  • Lost, damaged, or items missing parts, not caused by store error

If 14 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.

Due to health safety laws, we can’t accept returns on intimate apparel, such as undergarments and swimsuits. 

Sale items

We can only give you a refund on regular-priced items. 

Unfortunately, some items are final sale and are not eligible for a refund.

Shipping refunds

Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of the return shipping from your refund.

However, if you are returning the order because we sent you the wrong size or product or the product is damaged, we will pay for the return shipment.

Exchanges

We can only replace items if they are defective or damaged. If you need to exchange an item for the same thing, send us an email at support@gardina.com

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Refund request

When we receive your request for a refund, we will inspect the item and reply to your email informing you that we received your request. 

We will also let you know if you qualify for a refund.

Refund approval

Refunds vary by payment method.

Within 7 – 20 days, we will process your refund. You will receive a credit to your credit card or the original payment method. 

Late or missing refunds 

If after 20 days you have not received your refund, do the following:

  • Recheck your bank account
  • Contact your credit card company. It may take some time before your credit card company posts your refund.
  • Contact your bank. There is often some processing time before the bank posts a refund to your account.

If you’ve done all of this and you still have not received your refund, please contact us at support@gardina.com

If anything is unclear or you have more questions, please contact our support team at support@gardina.com